Comments on: Is MSN Getting Serious about Pay Per Click? http://payperclickjournal.com/msn/03/18/2008/ Thu, 18 Mar 2010 21:50:02 +0000 hourly 1 By: David Snyder http://payperclickjournal.com/msn/03/18/2008/comment-page-1/#comment-315 David Snyder Tue, 18 Mar 2008 14:26:54 +0000 http://payperclickjournal.com/is-msn-getting-serious/03/18/2008/#comment-315 Thanks for the nod to the article. I do not think that adCentercommunity.com is set to replace MSN's customer service, but rather I feel that it is going to add to that superior product. I truly feel Google Adwords lack of customer service really has less to do with the fact that they are the industry leader and constantly tweaking, and more to do with the fact that they are the market share leader and have little to be concerned about in terms of repercussions from poor service. The reality now is that if you want low cost targeted advertising on the web you are handcuffed to Adwords. I am not anti-Google by any stretch of the imagination. In fact I think their constant innovation is what is really making them out pace their competition. I also feel Adwords is the best SEM product available with what is by far the best interface. I am really just against how difficult it is to get questions answered and feedback using the service. I am a Google Qualified Professional, and my company is Google Qualified as well, and yet despite the serious ad dollars we roll towards Adwords, we do not have a direct contact for customer service issues. AS for the MSN and Yahoo merger take two other properties into account, one being Flickr and the other Facebook. Flickr is already the 800 pound guerrilla in the photo sharing market, and now intends to compete with YouTube.com by allowing video hosting. Flickr is of course what became of Yahoo Photos. Microsoft has 1.6% share in Facebook. While the future of the merged company's sponsored search might be questionable, the power it will bring in terms of online media buying and selling is not. If they were to figure out a way to integrate all of their advertising services into a one stop shop for advertisers, they could seriously challenge Google. Thanks for the nod to the article. I do not think that adCentercommunity.com is set to replace MSN’s customer service, but rather I feel that it is going to add to that superior product.

I truly feel Google Adwords lack of customer service really has less to do with the fact that they are the industry leader and constantly tweaking, and more to do with the fact that they are the market share leader and have little to be concerned about in terms of repercussions from poor service. The reality now is that if you want low cost targeted advertising on the web you are handcuffed to Adwords.

I am not anti-Google by any stretch of the imagination. In fact I think their constant innovation is what is really making them out pace their competition. I also feel Adwords is the best SEM product available with what is by far the best interface. I am really just against how difficult it is to get questions answered and feedback using the service.

I am a Google Qualified Professional, and my company is Google Qualified as well, and yet despite the serious ad dollars we roll towards Adwords, we do not have a direct contact for customer service issues.

AS for the MSN and Yahoo merger take two other properties into account, one being Flickr and the other Facebook.

Flickr is already the 800 pound guerrilla in the photo sharing market, and now intends to compete with YouTube.com by allowing video hosting. Flickr is of course what became of Yahoo Photos. Microsoft has 1.6% share in Facebook. While the future of the merged company’s sponsored search might be questionable, the power it will bring in terms of online media buying and selling is not. If they were to figure out a way to integrate all of their advertising services into a one stop shop for advertisers, they could seriously challenge Google.

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